What’s up with Nokia Nseries and Orange UK?

nokorange.jpg[update: Orange now DO stock the N95. And I now have one!]

While having a quick look around for more info on the Nokia N95, which I want to get my hands on, I came across a long forum thread here, which has been going since long before the recent news of the N95 came out – but it mainly focuses on when this gread handset will be available from Orange. More on that in a moment.
I am an Orange UK user and have been since they launched back in 1994 – my answerphone message is still the same one I recorded back in the day with the old ‘black brick’ – heh. I miss the old 0973 dialcode though. I also worked for an ad agency on a load of B2B multimedia presentations they did back then – touting their services and per second billing to business users.

So, I looked on the Orange UK website to see what was published there about the Nokia N95 – ‘Coming Soon’ it says.

Back to the thread of this forum, here’s a post which got an alarm bell ringing when they called Orange Upgrades:

Just phoned Orange upgrades:

Me: “Do you have any information on if you will be getting the Nokia N95?”
CSR: “We will not being doing anymore N-Series phones”
Me: “What – never again?”
CSR: “No”
Me: “Why?”
CSR: “There are too many problems with them, so we won’t invest any more money into them”
Me: “What happens if they make a really good one, and you miss out”
CSR: “That won’t happen.”

And then more recently, this one:

I popped into my local orange shop yesterday to check up on this phone, and knowing that it was in their catalogue had a quick glance at it, before asking one of their employees if they had any dates yet, he seemed unsure, but his boss over heard what was said and proceeded to tell me that although it was in the catalogue she had just heard that day that orange would not be selling it despite it being in the catalogue due to nokia refusing to let orange upload their music player onto the N95. She said that it was unlikely that either side would back down and until one of them did it won’t be available on orange – it all seems rather petty tbh. Looks like I’ll be changing to O2 then…

According to another poster, the Orange Music Player is “.. Orange’s attempt at a MP3 player, costs £3 for 3 tracks. Each track has an embedded license so you can’t send them to another phone!”

It looks like Orange have had a problem with the RAM and apps on the previous Nseries phones. I certainly hope that Orange DO get the Nokia N95, or I’ll have to ‘go underground’ and ‘sim-free’ which can cost a FORTUNE!

Damn you Orange, you used to play so well. Say it ain’t so.

If the firmware looks likely to be tampered with by Orange, then I might have go for the sim-free route. Hmmmmmmm….

Another poster shares an email from Orange from last week:

Dear Bradley

Thank you for your email.
I can confirm that Orange have no current plans to
introduce the Nokia N95 to their range of phones.

All phones available on the Orange network can be
viewed on the Orange website at www.orange.co.uk

I hope this assists you.
Kind regards
Orange Customer Services

SO. What’s the score? The website says ‘soon’ – yet customer services are sending out mixed signals to all the people on that thread asking them.

Orange used to have possibly the best customer service EVER when they launched. It was one of their huge strengths in the early days. Now it seems like it’s a different story all together.

8 Responses to “What’s up with Nokia Nseries and Orange UK?”

  1. 1 RolyMo March 27, 2007 at 8:32 am

    Seems a shame. Like you I have been with Orange since near the beginning lured there by promises of new wave mobile thinking and a free year unlimited cinema pass. I have the 0973 number still albeit with the 7 in-front. About 3 years ago I was getting frustrated with Orange and Nokia. Orange for not bringing out the new phones promptly like O2 and Vodafone and Nokia for constantly producing phones that appeared to crash. I switched to O2 to get the SE P910 and have never looked back since. I still miss some features of Orange eg 2 lines, VM symbol, handset conference call, but at the end of the day what matters to me and has kept me at O2 is the coverage and resilience of the calls. Now if I was a coverage snob I would switch to Vodafone but I refuse on the basis that they tend to upload their own branded firmware which inludes very dull icons (not the usual manufacturer icons) and replace an important soft menu button with vodafone live!!.

    Good luck on the hunt for your Nokia and let me know if you stick with Orange.

  2. 2 M April 5, 2007 at 4:06 pm

    what are you lot talking about? orange do have the nokia n95 on offer, i got it yesterday from phones 4 u. the phone is amazing! someone has given you the wrong information

  3. 3 kosso April 5, 2007 at 4:26 pm

    At the time of posting, this information was all there was.

    But you are correct : now they do stock it.

    And I too have one!! 😉 Orange Upgrade £49.99

    See more recent posts 😉

  4. 4 Dr D April 6, 2007 at 11:18 pm

    I Have got a N95 on Orange and the GPS does not work. Anyone else had this problem. Called Orange but they seem to be clueless about this function and advised me to call Nokia.

  5. 5 Gary Hamilton May 1, 2007 at 4:00 pm

    Am with Orange and have had 4 yes 4 of these phones in 2 weeks they all do the same thing “crash when making a call”.The GPs system has never worked on any of them. Now i know there is a problem with Orange and Nokia phones but this is a joke my replacement lasted 1 day before it started to switch off again.

  6. 7 Idetrorce December 15, 2007 at 5:20 pm

    very interesting, but I don’t agree with you

  1. 1 AIRscoot.co.uk » Have Orange lost the plot? Or is it just me? Trackback on March 28, 2007 at 10:11 pm

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Who is this ‘kosso’ anyway?

I am a 'Createc'. A creative technologist, entrepreneur/ hacker/ geek. Worked on building things on the web for over 12 years.

Used to work at BBC News interactive and created the publishing and delivery systems for video news to get distributed on huge screens in major railway stations around the country.

I left the BBC to become CTO / sole-lead architect/developer at podcast.com for three years.

I have now left them to build a start up a new system called 'Phreadz', which is a 'Social Multimedia Conversation Network', integrating everything that is 'V.I.T.A.L' to us on the web. Video, Images, Text, Audio and Links.

I built the whole thing my myself. I programmed every line of code and positioned every pixel. I'm looking forward to attracting an hiring new members of the team to help me out! :)

There are currently over 1000 happy and helpful beta testers on the system so far and one client of a white-labelled solution.

@kosso : twitter

kosso's flickr stream

March 2007


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